AI Aftercare

AI Aftercare is the post-visit concierge — an AI agent that texts every patient at the right intervals after their visit, captures outcomes (photos, surveys, satisfaction), catches problems early, and triggers review requests at the moment of peak satisfaction.

What it does

Patients leave your clinic and forget about you. AI Aftercare keeps the conversation going on the channel patients actually use — SMS — without burdening your staff. It checks in at clinically appropriate intervals, asks the right questions, escalates anything urgent to a human, and collects the photo check-ins, NPS scores, and review prompts that drive your reputation forward.

How it works

Step 1 — Trigger from visit

The moment a visit is closed in your EHR/CRM, the aftercare flow starts based on service type (Botox, fillers, surgery, IV, etc.).

Step 2 — Right message, right time

Day 1: “How are you feeling?” Day 3: photo check-in. Day 7: satisfaction. Day 14: review nudge. Day 30: rebook.

Step 3 — Escalation

If the patient flags pain, swelling, redness, or any clinical concern, the agent immediately routes the message to the on-call provider with a structured handoff.

What you’ll see in 90 days

• 3–5× increase in 5-star reviews (because you ask at the right moment)
• Earlier complication detection — issues surface days before patients call to complain
• 2–4 hours/week of staff time off the “how’s your patient doing?” follow-up loop
• 15–25% rebook rate from the day-30 nudge alone

Setup & onboarding

Live in 5–7 days.

• Day 1–3. Map your service-by-service aftercare protocols (what to ask, when, who escalates to).
• Day 4–5. Connect EHR/CRM trigger, set up SMS sender ID, build the templates.
• Day 6–7. Soft launch on a single service; expand to all services.

Common questions

What happens if a patient replies with a real problem?

The agent flags the message, classifies severity, and notifies the right human within seconds. Critical issues page on-call directly.

Can it collect photos?

Yes — image MMS is supported. Patients can send before/after, healing progress, or concern photos directly into the thread.

Can the patient opt out?

Yes. STOP works. Opt-outs sync to your CRM so future agents respect the preference.

Pricing

$349/month. Includes flows, templates, escalation, MMS, and unlimited messages. Cancel anytime.

Who this is not for

This agent isn’t a fit if:

• One-touch services where post-visit follow-up isn't clinically appropriate (urgent care drop-ins).
• Practices on opt-in compliance frameworks that block any auto-text outside of a booking confirmation.
• Clinics with no visit-type metadata in the EHR — the agent needs to know what was done.

Troubleshooting

Patient texted a clinical question to the agent

Verify the escalation keyword list — clinical terms should auto-route to the on-call provider.

Wrong message at wrong time

Visit-type-to-flow mapping is off. Re-map in the flow builder.

Photo MMS not delivering

Carrier blocks. Confirm 10DLC profile supports MMS and sender brand is verified.

STOP keyword not respected

Opt-out sync from the messaging admin to the CRM has lagged — force a refresh.

Pair this with

These agents are designed to work alongside this one — clinics typically activate them together:

• AI Voice Receptionist — A natural-sounding voice agent that answers every call 24/7, books appointments live, and transfers urgent issues to staff with full context.
• AI Chatbot — A trained, HIPAA-aware chat agent on your website that answers patient questions 24/7 and books consultations directly into your calendar.
• Smart Booking — A real-time, multi-provider booking layer that syncs your website, phone, chatbot, and staff calendars — every appointment in the right slot, every time.