Your AI Chatbot is the website agent that turns 60–70% of after-hours visitors into booked patients — by answering questions, qualifying leads, and dropping appointments straight into your calendar before anyone on your team has touched the keyboard.
What it does
The chatbot lives on every page of your website (and optionally embedded in your Google Business Profile and Instagram DMs). Visitors ask anything — pricing, services, parking, insurance, downtime, qualifications — and the bot answers from your trained knowledge. When the visitor signals booking intent, the bot offers live calendar slots, captures contact info, and confirms the appointment in 30 seconds.
How it works
Step 1 — Trained on your clinic
We feed the bot your service list, FAQs, pricing, providers, and tone. It will not say “I don’t know” — it routes anything outside its scope to a human or to a follow-up SMS thread.
Step 2 — Embedded everywhere
One JavaScript snippet on your website. Optional integrations into Instagram, Facebook Messenger, WhatsApp, and Google Business chat.
Step 3 — Booking + handoff
The bot books directly into your calendar, captures lead data into your CRM, and triggers your welcome flow.
What you’ll see in 90 days
- 25–40% more booked consultations from the same web traffic
- 30 seconds average time-to-book for a chat conversion
- 60–70% of inbound chats happen outside business hours
- Full transcripts saved against every patient record
Setup & onboarding
Live in 5–7 days.
- Day 1–2. We pull your service catalog, FAQs, and clinic voice from your existing site.
- Day 3–4. We train and review with you. Tone, escalation rules, fallback messages.
- Day 5. Snippet installed on your site. Calendar + CRM connected.
- Day 6–7. Live testing, polish, then go-live.
Common questions
What happens if the bot can’t answer?
It hands off cleanly — either to a live agent (during hours) or to an SMS thread that picks up tomorrow morning. The patient is never told “no.”
Will it answer medical questions?
It answers about services, pricing, prep, downtime, and logistics. It will never give clinical advice — those queries always route to a human.
HIPAA?
Yes. PHI is encrypted, access-logged, and tied to your patient records via your CRM. BAA included.
Pricing
$299/month. Includes training, hosting, integrations, and unlimited conversations. No per-message fees. Cancel anytime.
Who this is not for
This agent isn’t a fit if:
- Sites with under ~200 sessions/month — sample size is too thin for ROI.
- Walk-in-only practices with no online booking intent.
- Closed-platform sites (older Healthgrades / Solv portals) where the snippet can't install.
Troubleshooting
Bot answers questions wrong
Expand the trained knowledge base. Anything outside it should escalate, not guess.
Conversations don't sync to the CRM
Webhook misconfigured — re-verify the destination URL and auth header.
Mobile keyboard covers the chat window
Switch to icon-only mode on mobile so the bot opens on tap, not on focus.
Visitors can't complete a booking
Calendar OAuth expired — re-auth from the integrations panel.
Pair this with
These agents are designed to work alongside this one — clinics typically activate them together:
- AI Voice Receptionist — A natural-sounding voice agent that answers every call 24/7, books appointments live, and transfers urgent issues to staff with full context.
- Smart Booking — A real-time, multi-provider booking layer that syncs your website, phone, chatbot, and staff calendars — every appointment in the right slot, every time.
- Digital Intake — Mobile-first intake that patients complete before they arrive — dynamic logic, e-signatures, insurance capture, direct sync into your EHR/CRM. Zero clipboards.
Ready to put this agent to work?
Add it to your plan in 60 seconds, or book a strategy call to map the right combination for your practice.